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Line reset please

jab1
Legend
Posts: 19,050
Thanks: 6,240
Fixes: 287
Registered: ‎24-02-2012

Re: Line reset please

@Biz55 Unfortunately, that log doesn't seem to give the kind of information I was expecting, but not withstanding, you are on a very long, badly performing line.

@Dan_the_Van  , @Anonymous  I'm kind of out of ideas, either of you got any suggestions?

John
Biz55
Dabbler
Posts: 24
Thanks: 1
Registered: ‎04-01-2016

Re: Line reset please

Thanks John.

The line seems to have degraded over time because I used to get about 10mbps.

 

My landline was broken by a storm very recently so I used a tethered 4G phone for a week and was getting 30mbps. So unless things improve I will probably have to quit Plusnet and install a 4G router.

Anonymous
Not applicable

Re: Line reset please

@Biz55  if I was faced with a connection that looked like that, the next thing I would try is connect the router to the BT Master Socket's internal "TEST socket", and get a screenshot of the router's DSL statistics to compare with your existing results.

 

To access your "TEST socket", watch this video for instructions - YouTube : How to Connect into the Master Test Socket 

 

Use the shortest DSL cable you can find to connect the router to the "TEST socket" - DON'T use a phone extension cable !

 

If you already have a filtered faceplate with both a 'phone' and 'DSL' outlets,like this -

DSL faceplate.png

 

then you might need a dangly DSL filter (shown below) to convert your router's DSL cable plug to fit the internal 'telephone' style socket.

 

DSL filter.jpg

Biz55
Dabbler
Posts: 24
Thanks: 1
Registered: ‎04-01-2016

Re: Line reset please

Thanks. I will give it a go.

Dan_the_Van
Hero
Posts: 3,063
Thanks: 1,494
Fixes: 90
Registered: ‎25-06-2007

Re: Line reset please

@jab1 

some TP-Link routers clear the log when they are turned off, which appears to be the case here, this is when the router starts

(oldest message is first)

2016-01-01 00:00:22 [5] System: DSL Training
2016-01-01 00:00:32 [5] System: Enable IPv4 SPI Firewall
2016-01-01 00:00:32 [5] System: Enable IPv6 SPI Firewall
2016-01-01 00:00:33 [5] System: DSL Link Down
2016-01-01 00:00:41 [5] System: DSL Training
2016-01-01 00:00:59 [5] System: DSL Link Up us/ds 799/8798 kbps Type 64/65B PTM Annex B

Time not synced to NTP so default time

Setting the log from Information to Debug would say more, but there is little point in this case

 

jab1
Legend
Posts: 19,050
Thanks: 6,240
Fixes: 287
Registered: ‎24-02-2012

Re: Line reset please

Cheers for that, @Dan_the_Van  - I did wonder.

John