Long phone and sms wait

[#1]

After waiting 15 min I gave up. The AA answered in 1 min why can PlusNet support?

[#2]

What is your issue, @zaaxuk  - maybe the Community can help?

[#3]

Hi @zaaxuk I tried calling you but I couldn't get through or leave a voicemail. 

Can you please expand on your query and reason for contacting Plusnet so that we can support you further. 

Look forward to hearing from you soon

[#4]

Trying to get my 90 year old fathers plusnet line checked as youtube keeps buffering, how do i do this?.

[#5]

does everything else work as expected? If you think there is a problem, try the auto-bot approach first:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123

[#6]

Youtube (an others on his TV) is buffering. When I try the autobot it just does MY plusnet connection which is pointless

[#7]

Ah, so it is a TV issue, not a broadband one. While you are there, see what happens if you try YT on a laptop, if you have one.

[#8]

Hi @zaaxuk thanks for getting back so swiftly, please, can you DM me a contact number so that I can do an intrusive line test for you.

[#9]

Both. My laptop buffers, as does his new 56" TV, and his TV is connect directly to hub 1. My laptop does not buffer when it used my phone's 4g hot spot

[#10]

@zaaxuk OK - I suggest you do as @Tina11192  suggests and PM your fathers account details to her, so she can test the connection.

[#11]

PM'ed you.

City Fire and Candent (Gas) are have his road up for the 5th time this year, I bet they have disturbed the lines.