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Major drop in download speed

weeally46
Rising Star
Posts: 110
Thanks: 10
Registered: ‎07-12-2020

Re: 2 days after a fixed fault broadband is slowing down again. Cmon

‎16-11-2022 4:44 PM

The local area powercuts were to do with bad weather, which seems to have got better for now.

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weeally46
Rising Star
Posts: 110
Thanks: 10
Registered: ‎07-12-2020

Re: 2 days after a fixed fault broadband is slowing down again. Cmon

‎16-11-2022 4:47 PM

Hi @Townman 

The modem has no offest applied to the SNRM, I only use this for troubleshooting ocassionally.

I can't run router stats and I don't have a plusnet hub one to try. I do however have a old BTHH2, that syncs at pretty decent speeds.

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Townman
Superuser
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Thanks: 10,266
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Registered: ‎22-08-2007

Re: 2 days after a fixed fault broadband is slowing down again. Cmon

‎16-11-2022 4:58 PM

Internet Software (vwlowen.co.uk)

"RouterStats -Lite also has a "user-defined" router which should allow you to configure it to work with other routers not listed. This option isn't plug-n-play but should be relatively easy to set up."

It might work with the BTHH2

 

RouterStatsHub :: RouterStats for the BT Home Hubs 3 & 5 (vwlowen.co.uk) might be worth a poke - I have no idea of the similarieis (or not) of BTHH2 & 3.

 

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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weeally46
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Posts: 110
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Registered: ‎07-12-2020

Re: 2 days after a fixed fault broadband is slowing down again. Cmon

‎16-11-2022 6:01 PM

Hi @TheMightyAJ The DLM reset has went through, the modem is syning at 6db again and 18296kbps.

I will keep an eye on this over the next few days and let you know how it goes.

Thanks

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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
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Registered: ‎26-03-2018

Re: 2 days after a fixed fault broadband is slowing down again. Cmon

‎17-11-2022 12:02 PM

I'm glad to hear that's improved the speed somewhat! Just give me a shout if there are any issues and I'll get back to you as soon as possible Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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