Moved, Terrible Wiring, Terrible Connection rate

[#1]

@RHines 

If you order FTTP in due course they will replace the overhead line as part of the installation.

I'm not certain but it would probably be a pure fibre optic cable rather than the hybrid fibre / copper cable they used in the recent past. This would put any phone service on VOIP only.

Brian

[#2]

FTTP isn't available through plus net for everyone. 

[#3]

@RHines 

True, but it surely can't be long before it is (rumoured to be in the "very near future").

I'm one of the lucky ones who got on the PlusNet FTTP Trial when it was running and still have my connection. Can't update or take contract but I've had no need to. Speed wise you basically get what you sign up for (a bit of overhead) plus reduced latency.

Brian

[#4]

I'm with ya man, I'm signing up as soon as it hits.

[#5]

Happened again, this time only thing that's happened is it was [-Censored-]ing down rain. Everything was fine, synced up 19/73. Started raining and boom errors like mad and speed drops. There is an engineer coming out tomorrow anyhow, hopefully they'll get it sorted.

[#6]

Hiya @RHines, thanks for the updates. I'm really sorry for the issues you keep having. 

Let us know how the visit goes tomorrow

[#7]

Thanks Lauren, fingers crossed!

[#8]

Open Reach is here and he's already said he said it's the drop line for sure and they're going to replace it today woot woot.

[#9]

That's good news! Keep us updated

[#10 · Accepted solution]

Thanks Lauren.

They replaced the line and masterbox with a new masterbox, so now the line comes in and goes straight to the new box and there isn't any internal wiring at all. Which is nice. 

However we have a really good sync it still tests out at around 63. Any thoughts?

Thanks!

[#11]

There does still seem to be some banding or a lower ip profile in place. The maximum I am seeing is around 63mbs even though I am synced higher. Does something else need to happen to get that lifted?

Thanks,

R

[#12]

Hi there, it looks like DLM has done it's job overnight but our systems haven't caught up yet so I've updated the profile on your account to 74.2mbps for you.

[#13]

Thanks Adam. How long before it takes effect, do I need to reconnect or anything? Thanks for all the help, much appreciated.

R

[#14]

No worries! there's nothing you should need to do and it should take effect straight away.

[#15]

 Weird, it still seems to be locked at 63.