Thought I’d come back on this. Fault was raised and we had an engineer visit. He could see there was packet loss and after checking a few things in the house he then set off to check joins in the cable between our house and the cabinet. Anyway to cut a long story short they reckoned it was better and closed the fault despite the fact we were still getting regular disconnects.
Eventually I noticed things were a lot more stable, and checking my router logs I could see we now had a 6db downstream noise margin and slightly lower speed. In fact I think it stayed up for about a month. Yay! Unfortunately I had to reboot it a week or two back and now it’s back at 3db and flakey. E.g. Saturday just gone I see 5 drops.
So is there anything I can do to request a permanent 6db noise margin?
