My fault, but how long does it take?

[#1]

I tried to change my parents account so it was plusnet only by removing BT line rental and transfer it to their Plusnet broadband.

Thought it would have happened by now but I've just been told it's been 6 months.  My fault entirely, I'm supposed to have kept track of this.

 

[#2]

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault.

Whichever it is, it needs sorting, but don't hold your breath.

[#3]

@mikeyd 

It''s too late now.  As from last September BT has stopped the taking out of, or transfer of fixed line telephone services, leaving thinga as is (but read further) or moving the number to Internet based service are now the only options.

If the cancellation of the BT phone service goes through it will trigger the cancellation of both the BT landline service and the plusnet account which will result in the Plusnet email service being cancelled. Plusnet are not providing an Internet based phone service.

There are ways around this, options are:

1. Move both services to BT

2. Move both services to a different ISP

3.If you don't mind losing the Plusnet Email service and all emails kept on Plusnet's servers you can cancel both, start a new Plusnet service and within 30 days transfer the phone number to a third party VoIP provider. After 30 days the number will be lost.

4. Leave both as they are for the time being.

Note that this last option will only work until the back end of next year when the landline PSTN will be switched off.  As things stand today this will result in the cancellation of both the Plusnet Internet service and BT phone.

Please come back if you need more information.

[#4]

Thought it would have happened by now but I've just been told it's been 6 months. 

First thing to do is establish whether as @jab1  suspects, the transfer has happened and its just the completion process hasn't 'kicked' the account

OR as @Baldrick1 suspects , the transfer didn't go through and now its going to be a 'can of worms'

@mikeyd are Plusnet now billing for the phone service ?

[#5]

Just a quick update.  I'm not complaining, still getting 10Mb down and 1up which is all we can get here and is enough for our needs.  Can't access anything in the member centre without it saying a phone order is in progress.  I do worry that we are under paying though 🙂 

But: Who do I to complain to about the 19p increase in April?

PS:  don't tell plusnet 🤣

@MisterW No, still paying BT for the landline.

[#6]

Hey Mike,

If you drop me a private message with the account username, I'll take a look.

[#7]

@mikeyd 

You are caught in the mire of the end of "traditional" copper phone lines.

Your best choices depend on the relative importance of:

1) The landline (and willingness to accept changes to how the landline works)

2) The value of Plusnet email addresses and (potentially webspace)

If both are important and the cease of the BT landline service can be stopped, then trying to get nothing changed (cancel the Plusnet phone line move) and leave well alone would be best.

If the landline is the most important and you want something that (relatively) "just works", buying a phone service and broadband from BT would be best. The landline comes out of a hole on the BT router but leaving aside any domestic wiring rearrangements it's the closest thing to a conventional landline you can get easily now.

If the Plusnet email is important and the change is in progress you could move the phone service to a VoIP supplier.

For reasons which seem to be BT marketing based, Plusnet is moving out of the phone service business and doesn't have an equivalent to the BT "Digital Voice".

You would thus need to find another phone service supplier and get a box for the phone service to come out of. Andrews & Arnold are highly regarded in this area by others who post on this formum.

If changing the phoneline to VioIP and loss of Plusnet email etc. are ok there are a few more choices. The obvious supplier of a Digital Voice service and broadband (other than BT) is Zen but there are others with a similar service offer.