New Broadband User - No Service

[#1]

I switched over from Sky Broadband this morning. The connection was working whilst it went through the setup. However, as soon as the username was updated in the router settings I haven’t got a connection. I’ve changed my password and entered this into the router settings (along with ensuring the username is correct, including the plusdsl.net). Every time I press connect, it spins then just says disconnected.

I know from years of use and various providers, there should be nothing wrong with the line, so appears to be an account issue.

Any ideas?

[#2]

Have you actually received the email/sms to say your account is active ?

It can take a liitle while for the systems to activate your Plusnet account.

[#3]

Thank you. Under the account dashboard it does say We're currently setting up your account. We'll email you as soon as it's ready.

Hoping it won’t take too long.

[#4 · Accepted solution]

I've sped up the activation for you.

Could you see if you can get online now? 

[#5]

Amazing, thank you and seems to be fine now.

thanks for your help