New Customer - Fibre Banded

[#1]

Thanks for trying, John.

[#2]

That looks suspiciously like the line's been provisioned in error on a 40/10 profile.

As @jab1 says, it needs staff input, I'm sure one of the help team will be along shortly...

[#3 · Accepted solution]

Hiya @mobymatt, thanks for getting in touch!

I'm sorry for the issues with your speed. I've had a check over this and you do look to be provisioned correctly and testing hasn't detected what may be causing this, but your line is banded. 

I have logged a fault here for you: https://www.plus.net/wizard/?p=view_question&id=224759220 and sent off a request to have the banding lifted for you, please just allow 3 working days for this to take effect.

[#4]

Hi Lauren.

Thanks for looking at this for me. I have just witnessed a line drop, and these are that stats on the Technical Log...

DSL uptime:0 Days 0 Hrs 2 Mins

Data rate:10.387 Mbps / 50.152 Mbps

Maximum data rate:10.387 Mbps / 49.019 Mbps

Noise margin:6.1 / 6.1

Line attenuation:9.0 / 19.1

Signal attenuation:9.0 / 25.3

Not sure if it will move up from this, but better than before. 🙂

Thanks to everybody for helping.

[#5]

@mobymatt I reckon, based on the attenuation figures reported, that you should be getting better than that - hopefully, @LaurenB 's action will improve things.

[#6]

Has been a promising start.

[#7]

My colleague actioned the request for you and I've just tested and can see the sync has already gone up, let us know how things go!