Hi. My broadband and phone were to be connected yesterday. My phone line seems fine. I've connected my broadband hub and it is going from green to orange to flashing orange. It then turns blue for about 30 seconds and then is going back to orange. Doesn't actually give me any time to sign into any devices. I was using my previous Internet and hub last night without any difficulty at all. So there seems to be no problem with the socket. I have used the new cable and filter that came with the Plusnet hub. I've tried calling the support line, but it seems they are not open at. 5:30 on a Saturday. Unfortunately I need a broadband connection for work and so I'd be grateful for any help to get this resolved as soon as possible. Thanks.
Enter 192.168.1.254 in the address bar of your browser, press 'enter and follow the prompts. Please note, I do not use a PN supplied modem/router so I cannot offer specific instructions.
If that is your username, check the password is also correct. If it is, I may have to pass this to another Community member - I'm no longer with PN, so my knowledge is a bit sketchy.
The <Redacted> bit is correct....don't know about the plusdsl.net bit? Is that just a standard suffix? I've re entered the password as per the wireless password. Is that the correct one?
