New contract Price up, usual speed down!

[#1]

had my latest price increases, can live with that but as in previous years, at the same time the connection speed has dropped

01/02/2024 08:47  20 ms  29.56 Mb/s  7.48 Mb/s  213.31.95.58  PlusNet

11/02/2024 09:36  22 ms  25.98 Mb/s  7.36 Mb/s  213.31.58.1  PlusNet

25/02/2024 19:03  19 ms  23.41 Mb/s  7.43 Mb/s  213.31.58.1  PlusNet

Laptop using ethernet 1Gb connection to router, but get the same if I use WiFi

Why the drop, and also why whenever there's a price increase, almost as if you're trying to get us to leave Plusnet

[#2]

Could it be the different time of day ?

The first two readings are early morning, but the slower result is at 7pm (peak time in the evening) when there is more likely other activity on your broadband connection, or perhaps increased bandwidth contention at your exchange, which could reduce the speed test result ?

.

[#3]

@dougjbarnes1 Can you  post your Hubs 'Broadband' and 'Technical' pages, obscuring any personal details, please - I suspect you have a fault.

[#4]

No, just me most of the day, most shared traffic (emails) is mid morning, not evening

[#5]

Broadband Tab

Internet Connection Configuration

Connection Information Connection time: 2 days, 17:01:12 Data Tran smitted/Received: 50.0 GB / 922.9 GB Broadband username: [Redacted]@plusdsl.net Password: ••••••••

TCP/IP settings Broadband network IP address: [Redacted]   Default gateway: 172.16.14.87   Primary DNS: 212.159.13.49   Secondary DNS: 212.159.6.9

Technical

Information for Helpdesk agents

When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.
1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ70802124
3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated 29/11/21
4. Board version:	Plusnet Hub One
5. DSL uptime:	2 days, 17:06:08
6. Data rate:	8057 / 26156
7. Maximum data rate:	8057 / 47660
8. Noise margin:	6.3 / 14.5
9. Line attenuation:	30.4 / 22.1
10. Signal attenuation:	29.6 / 20.8
11. Data sent/received:	50.0 GB / 923.2 GB
12. Broadband username:	[Redacted]@plusdsl.net
13. 2.4 GHz Wireless network/SSID:	SCORPIO
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	SCORPIO
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:	a4:08:f5:ad:fd:0a
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

See only been up for 2 days, I haven't restarted for over 3 months!

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

[#6]

You have a fault !

Your download speed should be closer to 42 to 45Mbps, not down at 25Mbps !

Try running the Plusnet fault detection 'bot' -

[#7]

From that, it is obvious you have been having xDSL drops - for some time. I suggest you follow the below:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

Great minds, @Anonymous  - although we work slightly differently.

[#8]

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@dougjbarnes1 wrote:

See only been up for 2 days, I haven't restarted for over 3 months!

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That 2 days and 17 hours must be the time since recovering from the last line drop,  because it is physically impossible to download 922.9GB at your current data rate in that time, and I assume is how much data you've used over three months.