New customer download speed

[#1]

Hi, I have been with Plusnet 2 weeks tomorrow 22nd after not renewing contract with BT as Plusnet was half the price. 

My issue is Plusnet adviser told MeI i would get 50mb which i though was better then BT as i was getting between 32-36Mb the last 2 years. I have been doing speed tests everyday and its maxing out at 37Mb so what's going on? Last night it was dropping down to 22Mb. The package states 38-52Mb, So I'm not even getting the minimum. Surely there must be something not right here.

[#2]

@stuartstephen 

Can you confirm you're on "Fibre" (FTTC) rather than "Full Fibre" (FTTP).

If so you've posted on the wrong board. One of the Mods will be along in due course to move it.

Brian

Moderator's note:
Fix removed as it does not address the topic issue.

[#3]

Thanks, Wrong place.

[#4]

Moderator's note:
Thread moved from Full Fibre to Broadband

[#5]

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@stuartstephen wrote:

Last night it was dropping down to 22Mb. ... ... Surely there must be something not right here.

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@stuartstephen  perhaps the first thing to do is check whether the Plusnet fault detection 'bot' can see any issues ?

[#6]

The package speeds are line sync speeds, not data transfer speeds.  What does your router report here - Technical log ?

This is the bit we are interested in...

DSL uptime:3 Days 23 Hrs 34 Mins

Data rate:8.21 Mbps / 65.977 Mbps

Maximum data rate:8.162 Mbps / 64.327 Mbps

Noise margin:4.9 / 2.5

Line attenuation:9.1 / 19.8

Signal attenuation:9.1 / 25.3

[#7]

DSL uptime: 9 Days 14 Hrs 58 Mins

Data rate: 6.023 Mbps / 42.425Mbps

Maximum data rate: 6.023 Mbps / 44.274 Mbps

Noise margin: 6.6 / 6.4

Line attenuation: 10.2 / 21.6

Signal attenuation : 10.2 / 22.1

Received this email this morning from plusnet: 

Estimated peak time speeds:
Download: 50Mb
Upload: 6 - 8Mb
These are the speeds your line is capable of at peak times.
Current line speed: 80Mb

Did speed test, Ping; 23   Download; 37.64  Upload; 5.64

[#8]

Note that they are ESTIMATED SYNCH speeds. The actual sync speed will be whatever the line is capable of. Those status look fair - the SNRM is on target at around 6dB suggesting that the line (the link) is correctly balanced between speed and stability.

DATA speed tests are entirely different incorporating everything between your computer and the speed test service much of which is not within the ISP’s control. Was the speed test done over WiFi or over Ethernet with WiFi turned off? Can you be certain that there was no concurrent activity on the device or other devices connected to the network?

Can you be sure that your device can support faster transfer speeds?

Are you experiencing any real issue with the speed you have got? Speed is not everything - dependable stable speed is better than faster unstable speed. The speed and stability balance is a product of the length of the copper circuit between the cabinet and your home.

The 80mbps is clearly not correct - that will be provisioned product speed - the line will perform up to that as it is capable of sustaining. There are detailed complexities around that figure related to how account is connected (Plusnet’s high touch or low touch networks). For the low touch users (the majority) the figure now reflects the provisioned product.

You could have a line fault but I think that’s unlikely - did you follow the advice to raise a fault report?

[#9]

Sorry for late reply, Speedtest is over wi fi, Its same speed through laptop or  PC. Its just the fact i was getting the same speed with BT, I switched to plusnet as Adviser told Me i would get 50Mb, And line supports it. If i knew i was getting same speed with plusnet I would have just stayed with BT

[#10]

Just looking at you attenuation figures, @stuartstephen , that actual speed looks about right - you are quite a distance from the street cab, with a corresponding long 'last mile' of copper, and that is dictating your actual speed.