New customer - no service

fatimet · ‎08-09-2022

I plugged my router after more than 10 days waiting and I still don't have broadband connection. What's going on at plusnet? This is getting ridiculous.

Longliner · ‎22-10-2014

Do you need an engineer's visit? Has Plusnet advised you of your activation date? Either way I suggest you phone Pnet as staff don't monitor this site as they once did.

Townman · ‎22-08-2007

Have you checked for a dial tone and confirmed that there is no noise on the line?

What colour are the lights on the router?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

fatimet · ‎08-09-2022

No, I don't need an engineer. I am switching to plusnet. They didn't advise a date. We are well over the sign up promise and I work from home.

fatimet · ‎08-09-2022

The problem is the broadband has not been activated yet. I have an important meeting tomorrow morning.

Townman · ‎22-08-2007

Did you tell your previous supplier you were leaving?

If you did, that could well be the cause of the delay in the new service being activated. Telling one's old supplier to stop service will inhibit any other supplier from placing line take over orders until AFTER the existing service has been stopped.

There are though a multitude of other issues which can delay BT Openreach completing service transfer from one ISP to another.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

adamwalker · ‎27-04-2007

Hi there @fatimet I've checked your order and can see it was due to complete yesterday but hasn't for some reason. I've contacted Openreach who confirmed that the service is live but we'll need them to close the order on their systems for it to work. That should get corrected today for us so I'm really sorry for the delay.

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

fatimet · ‎08-09-2022

Thank you. It's still not working and I can't access my plusnet account. I can only access my community plusnet community account.

fatimet · ‎08-09-2022

Yes, they delayed my services for a week but now it's BT.

fatimet · ‎08-09-2022

Hi Adam, I received a message asking me to set my router as my service was now activated. I did and I the broadband connection is still not active.

fatimet · ‎08-09-2022

@adamwalker I now have a blue light but still no service.

Gandalf · ‎21-04-2017

Hi there,

I'm really sorry for how long we've taken to get back to you.

I've had a look and can see you're now online. Is all working okay?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

fatimet · ‎08-09-2022

Hello, I am all set. Thanks

Gandalf · ‎21-04-2017

Cool. Is there anything else I can help you with?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

fatimet · ‎08-09-2022

The WAN connection is not working. I have my TV on the WiFi. It is working fine for streaming.