New customer - no service

[#1]

What do you mean by WAN connection's not working?

If this is the case then streaming wouldn't work so I'm a bit confused. 

[#2]

Yes WAN connection and streaming works via WiFi connection so WAN is not needed but it would be nice if it works.

[#3]

@fatimet 

which broadband service have you subscribed to? A copper wired connection ADSL/VDSL (FTTC)  or Full Fibre (FTTP)?

The WAN port is used only for upstream connections so for ADSL/VDSL a modem would be required and for Full Fibre it would connect to a ONT (Fibre modem)

HTH

[#4]

Hi Gandalf,
I have the same issue like this post. I am informed my broadband is scheduled activated today when after placed the order. However, I have not received any confirmation when my broadband can be used until now. Should I plug in the router to test if the broadband is available now?

[#5]

@fatimet, sorry just to clarify, do you mean that your connection doesn't work when you plug a computer or laptop into the router using an ethernet cable, but it does work if you use WiFi? If so are you using the red or yellow port at the back? 

@kaming613, sorry for the delay, I've just activated your account after your broadband order completed this afternoon. If you can setup your router now you should be able to get online. Let me know how it goes. 

[#6]

It's ok now. Thank you Gandalf.

[#7]

Cool. Let me know if there's anything else you'd need help with 

[#8]

Yes Gandlaf, on ethernet wire plugged it does not work. I am using the port where it's written in red WAN.

[#9]

That port doesn't work as an ethernet port - you only have 3 ethernet ports on the hub2.
If you need more you can invest in a cheap switch.