New fibre connection - slow speeds

[#1]

Thanks for all the suggestions so far!

I've tried the test socket and I still get the same speeds, so it seems I'll have to make do for a few more days and report the fault as soon as I can once the 10 days are up.

[#2]

@MisterW 

For me this is not a fault, a fault would suggest it worked correctly at one time and something has gone wrong, where this is never worked as expected from the start.

@EddieR 

Is the broadband username yours or setup@plusdsl.net? It might be worth a factory reset on the Hub to see if this prompts the management system to correct the connection.

Push a paper clip in the hole at the back of the Hub until the lights go out.

[#3]

@Dan_the_Van technically you're right! However being below MGALS is classed as a 'speed fault' rather than a non-functional fault and AFAIK OR won't accept that until the 10 day period is up.

[#4]

@Dan_the_Van Yep, it displays my username.

I  tried a factory reset, and saw the username change from an initial setting of setup@ back to my username after a few minutes - but still no joy.