New fibre connection

[#1]

Just recently got plusnet fibre broadband works great all connections ok except daughter tried to connect her works computer today and it won’t connect. It goes through the motions to connect then says No internet secured so looks like connections has gone through but saying it has no internet
Anyon got any ideas all other devices are fine

[#2]

My guess would be that your daughter's "works computer" is connecting to the internet via a VPN ?

As you are either new to Plusnet, or because you upgraded to 'fibre', it is not unknown for Plusnet's server side firewall setting to get altered (on an account change/upgrade) to "High" (i.e. maximum protection), which unfortunately will block a VPN connection.

To check this,

    login to your Plusnet account using the "Member Centre"

    then use this link to navigate to the "Broadband Firewall"

    If it's not set "Low" already, change the firewall level to "Low", and then reboot your router for the change to occur.

The "Low" setting should allow a VPN to connect from your home network.

[#3]

I didn't think that the Plusnet server firewall was included on new accounts?

[#4]

It isn't, @Baldrick1 .