No Internet, but line conncted

[#1]

@Dpt77 I doubt it is 'Plusnet initiated' - I noticed (at 13.53.21) on that log a 'PTM disconnected ERROR_NO_CARRIER' message, which I think is something to do with the BT/OR network - but I could be wrong.

[#2]

@Dpt77 - that DSL link UP message in the logs infers that your broadband signal was lost i.e. the connection between your hub and the local green cabinet. When this happens, it will also tear down the PPP session which is what leads to the IP change.

The odd disconnect should be tolerated, but disconnections at the frequency seen in my last post is definitely not normal. Neither is it something that Plusnet will be initiating.

If the disconnections continue, then you could do worse than report a fault on your line here.

[#3]

@bobpullen should you have tagged @Dpt77  rather than @Dan_the_Van ?

[#4]

@jab1 Certainly not me I've have a network uptime of 54 days.

@bobpullen if @Dpt77 had an outage over the weekend then at some point a repair would have been actioned, to me that look like at 146.198.x.x 17/04/2023 13:53 the issue was finally resolved, no more disconnects.

Then possible the DLM did it's thing 87.115.x.x 18/04/2023 02:01 N/A and from that time the line has been stable.

I suggest using this time as the starting point to monitor further errors.

Dan.

[#5]

Thanks all again. 

I think I'll just have to monitor the situation.  I'm no closer to really understanding the cause.  Its probably a mystery to everyone. 

The last line test showed no faults, but an option should I notice any increasing issues. 

At least I know that its not hardware so I can push for further investigation if it happens again. 

Appreciate everyone's time and support. 

I'll close this topic down a bit later today if there are no further comments. 

Thanks

[#6]

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@jab1 wrote:

@bobpullen should you have tagged @Dpt77  rather than @Dan_the_Van ?

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Yep, have edited my post 👍