No connection

[#1]

Hello， my hub is shining the orange lights and It has no connection with the internet. I try to rest it but same things happened . Try to send a message to report it , but the bot reply me and said it can’t find my phone/boardband account. Really need some helps thanks.

[#2]

Use appropriate link below.

[#3]

Thanks！

[#4]

@nick2519706 

Do you still have a landline or are you on FTTP or SOGEA (internet only)? The bot has been known to have problems with these.

Brian