No internet connection
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- Plusnet Community
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- No internet connection
26-03-2025 8:56 PM
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Fixed! Go to the fix.
Re: No internet connection
26-03-2025 8:59 PM
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@Sueanne When you 'Internet just disconnected' what exactly do you mean? Are you on an FTTC or Full Fibre connection?
Re: No internet connection
26-03-2025 9:05 PM
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Re: No internet connection
26-03-2025 9:09 PM - edited 26-03-2025 9:09 PM
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Can you access your Hub2 ? Don't take this wrong - it is just so I and others know which questions to ask and how to ask them - but how 'technical' are you?
Re: No internet connection
26-03-2025 9:11 PM
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Re: No internet connection
26-03-2025 9:15 PM
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OK - what are you using to post at the moment - a phone or a tablet on data?
Re: No internet connection
26-03-2025 9:23 PM
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Re: No internet connection
26-03-2025 9:30 PM
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OK. Sorry, I'm going back to basics here - Is your Hub2 connected into your telephone maser socket? Exactly what troubleshooting have you done? Does the Hub manager look like this:
Re: No internet connection
26-03-2025 9:36 PM
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Re: No internet connection
26-03-2025 9:38 PM
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Re: No internet connection
26-03-2025 9:38 PM
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Right, so we now know you are on an FTTC connection - good.
Re: No internet connection
26-03-2025 9:43 PM
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@Sueanne 'its all pink' - that sounds strange. 😕
What does it say in the first box on that screen?
Re: No internet connection
26-03-2025 9:45 PM
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Re: No internet connection
26-03-2025 9:48 PM
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Again, sorry for asking so many questions, but if you have a laptop/computer and try using that, what happens?
Re: No internet connection
26-03-2025 9:52 PM
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