No internet connection

[#1]

But it has worked up until now? My suggestion for the moment is to report a fault as advised on this page: https://www.plus.net/help/report-a-problem/ , although you may not get an instant answer at this time of night - there are no Plusnet staff available.

Also, I'm logging off very soon, so won't be able to do much until tomorrow - but I will check in early tomorrow.

[#2]

Ok thanks anyway. Night.

[#3 · Accepted solution]

Hi just to let you know I’m now back online, they hadn’t changed the user name to mine, it was still on their setup user name. Thanks for taking time to try and help.

[#4]

Thanks @Sueanne . Must admit, I was going to suggest checking the username next, but I'd shutdown before I thought of it.

[#5]

@jab1 I have never used a Hub2 but isn't it supposed to load the username automatically from the Plusnet TR069 management platform?  That needs to be checked.

[#6]

Yes, but occasionally it gets stuck at setup@plus

[#7]

@RealAleMadrid It is - TBH I was a little surprised that the factory reset the OP did hadn't invoked TR069, but I have seen instances of this happening/not happening in the past.

[#8]

This usually only happens when for some reason the router is not on the management platform's database.  @Marsh  / @LexLex2020 - can someone check that out please?

[#9]

Hi @Sueanne 

Thank you for your recent message.

I have just checked your account and it seems you have an active connection.

Please let us know if you require any further support

Thanks

Lee

[#10]

@lahbrannan1 See message #18