Not Getting Minimum Guaranteed Speed

[#1]

Couldn't agree more, @Townman , but as we don't know the OPs internal setup, maybe we are presuming too much?

[#2]

Attached are the results of plugging the router into the test socket.

[#3]

No discernible difference.  You are below the MGS - raise a fault report.  Use the link below.

[#4]

Hi @danlally17,

Just tried to give you a bell but couldn't get through to you.

Was hoping to look over the setup with you and look at the next steps.

After testing the line all looks alright, can't see any faults or issues that would be causing the slow sync speeds. Feel free to send a message through or just reply with a good time for me to call you and we can take a look further.

I am in until 6:30pm today and I'm in from 8am - 6:30pm tomorrow.

Thanks, Lex

[#5]

Hi Lex

6pm today would be ideal, thank you.

[#6]

Hi @danlally17 Thank you for getting back in touch, I tried calling you however, I could only leave a voicemail. 

I will be on Community Forum duties today between 3.30pm and 5.30pm, please let me know if you would be available to take my call in that time frame.

I look forward to hearing from you soon

[#7]

Hi Tina

Unfortunately, I am at work all day today and didn't get a call from Lex earlier.

I'm available tomorrow 12-2pm or on weekdays at 6pm

[#8]

Thank you for your swift response @danlally17 I will be more than happy to call you back tomorrow between 12.00 and 14.00 to progress this matter further.