Open Ticket Not Progressing

[#1]

I have an open ticket on my account that no staff member has touched since it was released from hold at 7..AM on the 24th January.

Date raised	Question ID	Status	Options
21 Jan 2024	239689955	Awaiting support team answer	View

SI am most diusappointed and extremely angryo fol0owling a Qube engineer visit on the 23rd January I have been expecting a new Hub2 router to be delivered, 12 days so far and still waiting. What did the engineer report say to Plusnet.

Why have I been ignored for all this time despite adding 4 responses to the ticket since the release from hold?

What action do you propose to take in this case and when will it happen?

I am most disappointed and extremely angry at being ignored for all this time!

Evan Jones (Agedgopher)

[#2]

@agedgopher Thanks for taking my call and again I'm sorry we let you down but I'm glad I could get thing sorted for you. If you need anything else just give us a shout. All the best Evan