Today I should have received a visit from Openreach to complete my full fibre connection.
After waiting until 1800, I contacted a Plusnet support rep. to request an update. Both he and the subsequent representative I spoke with, couldn’t have been more helpful & they raised an information request with Openreach.
I had taken today off work to ensure I was at home, as apparently you can be charged £65 if the engineer cannot gain access.
My issue really is about the lack of communication from Openreach save for a text this morning detailing the appointment window.
I realise that factors may arise over the course of the day that have knock-on effects, but surely a simple update can’t be beyond them.
If I hadn’t contacted Plusnet myself I’m wondering when any info would have been forthcoming.
(Whilst composing this, Openreach have emailed a new installation date..).
I’m curious as to whether this is a common occurrence amongst other forum members.
Perhaps I should invoice Openreach for at least a 1/2 days lost earnings!
Kind regards,
Fuji.
