Outages / slower speeds
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Re: Outages / slower speeds
Saturday
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and when the DSL does resynch , the speeds are all over the place! Anywhere from just under 40Mb to over 60Mb.
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Re: Outages / slower speeds
Saturday
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I see these messages as well, I have no issues, you also need to look at the message sequence times
Last message - 20:08:26, 01 Nov. SIP WAN UP
First message - 20:08:25, 01 Nov. SIP WAN DOWN
Re: Outages / slower speeds
Saturday
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Fair enough, @Dan_the_Van I'll leave it to you to help/sort.
Re: Outages / slower speeds
Saturday
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To me you have already provided what needs to be done next, the fault has not been cleared.
Re: Outages / slower speeds
Saturday
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As regards the SIP WAN ... messages, my guess (and its just a guess!) is that the SIP refers to the (non functional) voip functions.
I suspect there's a bit of the voip firmware still in there, and when the WAN connection goes up/down, the voip firmware is reset.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Outages / slower speeds
yesterday
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So, I got a text from 'Openreach' saying my service had been repaired and the 'speeds have improved'. However, the speeds are now just below 50Mbps when they used to be about 55Mbps. But they are above the 38Mbps that Plusnet have guaranteed, so I'm not sure I can complain.
No one contacted me so I don't think they will have read all of your kind advice and tech insight I'm afraid.
As I haven't had any further outages, I'm not sure what else I can do other than wait for another one to happen and go through all of this again.
Many thanks for all of your help.
Re: Outages / slower speeds
yesterday
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Can you please post the router stats - speed and SNRM values.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Outages / slower speeds
yesterday
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yesterday
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Should the line remain stable over the next few weeks, you might see the DLM adjust the SNRM towards 3dB which will deliver a little more speed, but at the risk of instability.
This looks optimal for your line and I’d suggest is nothing to be concerned about. You might get a bit more raw speed but if that gives rise to an increase in error rates, then the usable speed will be lower due to retransmission over heads.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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