Absolutely I did! It has absolutely everything to do with service continuity - the billing cycle continues until the provided service ceases. The only way to avoid this is to CANCEL the service in advance of the billing date - that means that the line will stopped and a new ISP cannot raise service provide orders until after the cancellation date.
When migrating, you are billed as normal a month in advance on the regular billing day until the service actually transfers. Direct debits are set up aligned with the billing cycle and by the time they hit the bank, they might well be after the actual migration date. That might mean that you are billed on what you hope will be the transfer end date, but the actual migration date could be some time later due to a multitude of issues with the new provider and BT Openreach. Thereby continuous billing ensures that your connectivity is not broken during the migration period.
When the migration happens, there will be a credit due for the period between the date of the migration and the end of the month paid for in advance. The final bill should be produced within 21 days of the migration date. That will detail the value of the credit, referral credits and any monies owed such as the cost of phone calls. If the payment method (direct debit) has been left in place any refund due will be paid by that mechanism. If the payment method has been cancelled, the refund will be by cheque which takes a little longer.
All of this is part of trying to ensure that there is no down time. Unfortunately payment in advance for these services can mean that until the refund comes through, users will find that they are paying for two services in the migration month. Such can be avoided by remaining with the same provider.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
