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Plusnet 2 WiFi keeps dropping out

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steve55cox
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Registered: ‎08-07-2023

Plusnet 2 WiFi keeps dropping out

Fed up with this router, keeps losing the Wi-Fi signal, help anyone
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jab1
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Re: Plusnet 2 WiFi keeps dropping out

@steve55cox A bit more detail would help.  Do you mean you lose internet connectivity?

John
steve55cox
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Re: Plusnet 2 WiFi keeps dropping out

Ian using my I pad, wi Fi signal constantly disappears and returns.
I have restarted the router which is only about 5 weeks old and reset the I pad and reset the network connection
jab1
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Re: Plusnet 2 WiFi keeps dropping out

Do you have a desktop/laptop? - this sounds to me from the limited information to be a external network issue, and iPads are not the best kit to get the required data from.

John
steve55cox
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Re: Plusnet 2 WiFi keeps dropping out

Yes I have a laptop. What do you mean by an external network issue ?
jab1
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Re: Plusnet 2 WiFi keeps dropping out

OK. So does the  same issue occur on the laptop? By external issue, I mean a possible fault in the BT/OR network.

John
steve55cox
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Re: Plusnet 2 WiFi keeps dropping out

I’ll try the laptop later.
The blue light on the router remains constant so I assume it’s not losing the broadband signal ?
jab1
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Re: Plusnet 2 WiFi keeps dropping out

OK. I'll not comment further until you have tried the laptop, except to ask: do you move around much with the iPad?

John
steve55cox
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Re: Plusnet 2 WiFi keeps dropping out

When I used it yesterday I was sitting in the same place and it was not being moved
jab1
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Re: Plusnet 2 WiFi keeps dropping out

Thanks. A comparison with the laptops behaviour would be useful.Does the iPad default to 4G/5G when you 'lose' the Wi-Fi signal?

John
steve55cox
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Re: Plusnet 2 WiFi keeps dropping out

John, my iPad does have a sim so just cuts out as soon as the wi fi signal disappears. I rarely use the lap top so will have to fire it up and wait for it to update before checking. Steve

steve55cox
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Re: Plusnet 2 WiFi keeps dropping out

Does not have a sim

jab1
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Re: Plusnet 2 WiFi keeps dropping out

Steve - do you mean the 'iPad doesn't have a data SIM'?

John
steve55cox
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Re: Plusnet 2 WiFi keeps dropping out

As far as I know it doesn’t have a sim of any kind. I haven’t installed one and I can’t see anywhere to fit one.

jab1
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Re: Plusnet 2 WiFi keeps dropping out

FYI, all iPads, AFAIK, have a SIM slot on the side, but if you have never put one in, you probably haven't noticed it - they are identified by a 'pinhole' into which you push a small pointed object.

John