Plusnet Hub One has started to reboot randomly

[#1]

In the last two weeks my Hub One has rebooted itself 3 times. See 3 photos from the Event Log for 'PPPoE is down' events.

Each time it was not a general power cut issue. The power adapter was cool and firmly plugged in. The firmware is still v4.7.5.1.83.8.289.1.3 dated 2/12/2021.

There have been no changes to the setup since Openreach installed new cable and a new Openreach Master Socket 5c with Mk 4 Faceplate on 15^th Jan 2022. The hub is plugged directly into the master socket.

Is this a developing hub or power adapter fault or a line problem?

[#2]

@Madeleyite The full log (as a .csv) would be helpful.

[#3]

Doesn't look like a Hub reboot to me. It's just a dsl drop but as @jab1 says the full log would be useful

[#4]

@jab1 

It is not possible to export the log file on a Hub One as a csv file

[#5]

@MisterW  thanks

@Dan_the_Van  Didn't know that, but we do need the surrounding detail to make an educated assessment.

[#6]

Thank you but I don't know how to export the Event log details in any electronic format never mind csv. I can print pages but this would not be of any help.

Are Plusnet able to remotely access the event log of my hub and read it?

[#7]

@Madeleyite Just take a screen shot of a section of the log including at least one of those events and post it on here.

No, PN can't do that.

[#8]

Okay here is a photo of this morning's event from the 'Down' event to the 'Up' event. Hope it helps.

[#9]

@Madeleyite That is an xDSL (BT side of your master socket) event. How many of these events, which seem to have a ~2 day  gap, have you had recently? Also your downstream SNR is a little on the high side, which would indicate there is an underlying problem somewhere.

[#10]

Previous events were more random so nothing around the 2-day/48 hour period.

26th Feb event shows 17737 minutes (12.3 days)

14th Feb event shows 28189 minutes (19.6 days)

25th Jan event shows another 'PPPoE is up' event but no corresponding 'PPPoE is down' event.

See photos.

[#11]

@Madeleyite Those events look strange to me - I can't see any 'down' events at all.

@Dan_the_Van , @MisterW  Am I missing something obvious? Or is it those 'CWMP' events causing this?

[#12]

26th Feb 'down' event can be seen at 08:16:50 hours.

14th Feb 'down' event can be seen at 00:29:51 hours.

25th Jan 'up' event can be seen at 10:40:15 hours but there is no corresponding 'down' event for 25th Jan.

[#13]

Thanks, @Madeleyite . Can see them now, but I'm still confused, which is why I've asked for a second opinion. Let's wait and see if the other two respond - they have more experience on this kind of issue than me.

[#14]

FWIW, I still suspect the BTw/OR network for this issue.

[#15]

@jab1 

10:38:52 25th Jan there was was a system start, the following messages suggest a BOOT.

The other two message were a DSL drop.

@Madeleyite 

do you recall restarting hub on the 25th or a reason why the system start would have occured?