Poor Fibre Broadband should enable a switch to Full Fibre at New Customer contract prices.

[#1]

Thanks. That's an interesting discussion.

Basically they are saying the MGS is whatever you actually get and hoping that you'll accept it.

[#2]

No - your MGS is that given at the start of your contract.

[#3]

When you start a new contract you get a MGS which is the speed below which you can cancel your contract if not fixed within 30 days of an complaint being raised. That MGS lasts the full duration of your contract.

When you get notification of a change which does not start a new contract they give a MGS, but one I would read as "if you were to start a new contract now, this is what the MGS would be" rather than changing your actual contractual MGS. It's rather misleading, and I'm sure makes some people think they can't complain when they could.

[#4]

Thanks for that.

I shall see what speeds I am getting when they attempt another 'fix'.

[#5]

Hi @chroma2000 

I am sorry to hear of all the issues you have been having. We will happily take a closer look at your account should you need to do so neverthelesss in order to do that we will require your account username.

If you require additional assistance to what has already been actioned above then please direct message us with the aforementioned so we have a look at what is going on.

Thanks

[#6]

Thanks. I have sent you a private message with my details.