Poor Fibre with Intermittent

[#1]

The BTw PT Additional Diagnostic never work (no profile is showing)

[#2 · Accepted solution]

Updated: Openreach engineer here since 3pm and found cable damaged will replaced new cable in the junction box. He will be back soon. Hopefully this will fix the issues of slow speed. He checked on the kit line length from the phone socket to the cabinet 390m.

[#3]

Updated: Openreach has resolved it and fixed it now. Told us the speed will go back to 79999Kbps next few day with target snr 3dB.

@willcutforth @Gandalf Plusnet staff any chance of compensation for slow speed with no fault of our since May 14th to today of resolved speed.

Before EngineerAfter Engineer fixed

[#4]

Where is PN staff? not even care to reply here!

[#5]

The Help Team very rarely appear these days, but what exactly do you want them to say?

[#6]

@jab1 For Plusnet staff any chance of compensation for slow speed with no fault of our since May 14th to today of resolved speed.

[#7]

Would have been an idea to kind of mention that before, but as it was not a total loss of service, I can fairly confidently say that no compensation is due.

[#8]

Even with lots of disconnected and slower speed since May 14th surely they should offer us compensation (even smaller one) as we are paying £26 a month.

[#9]

Sorry, but compensation is only paid for total loss of service.

[#10]

ok fair enough but thanks but we are glad it has resolved now

[#11]

Thanks @Gandalf for the GEA Test via PM message - glad it all resolved now.

[#12]

@jab1 Do you think DLM will try reduced SNR to 3dB try to push VDSL2 to 79.999Mbps from 72.879Mbps in next few day as there is room spare for SNR of 6.4dB on downstream but I can see max rate is 75.304Mbps?

Been stable for two days since engineer fixed last Monday.

[#13]

@goldenlady46 To be honest, with the copper line length reported on there, I don't think a 3dB SNR is a brilliant idea, it gives very little margin for error.

Also, what practical difference, if any, are you going to notice if you theoretically get another 7Mb/s in speed - I respectfully suggest the answer is none.

BTW - two days 'stability' is not exactly a long time to assess the line.

[#14]

@jab1 That's fair enough. Thanks. Hope it remain stable for more than 28 days. The engineer told us last Monday there shouldn't have any more problem or issues from now on.

[#15]

@jab1 The DLM did actioned reduced 1dB off SNR to increase sync rate from 72.87Mbps to 77.78Mbps. I expected one last one for DLM to add another 1dB off tonight to get the sync rate to 79.99Mbps by tomorrow.