I was scheduled a broadband installation on 17 August. It didn't happen till 21 days later. I won't bother people with the details of all the hassle I had with the many phone calls and messages I had during this very disrupting delay.
After the installation was finally completed I rang to check on the compensation and was told installation was 16 days late, not 21. After 1 1/2 hours on the phone the Plusnet operator finally accepted that I was right. There was a fault in the Plusnet system.
Now there is an agreement between Offcom and Plusnet that in this failure to start broadband situation the user gets £5.25 compensation for each day of delay. So I am due £110.25.
I have now had 3(!) emails each saying that I am due a credit of £36.75. Of course 3*36.75 = £110.25, but why 3 separate emails?
But the two-faced bit was in the next line which read - "Gesture of goodwill".
Nothing about the fact that they were committed to this by having signed up to Offcom's automatic compensation scheme.
So in summary I have had very poor service from Plusnet and they have tried to pass themselves off as being generous when they are not.
