Questions

DJMcKenzie87 · ‎12-07-2024

Hi Good Evening I hope you well and Enjoy Weekend I've got questions for you Befor I join plus.net for Broadband My connection speed was 55Meg Down and 16Meg up FTTC

Can you have a look at IP Profile on my account because is set for 38

I know my line can get up to 55Meg down Anyway Thank in advance

74, Plusnet Plusnet Hub2WiFi Off SamKnow Whitebox 8.0 Asus Rt-Ax59u Ax4200WiFi Off AsusRT-AX86U WiFi On, WAN Aggregation 2.5GB Wan Speeds.
Broadband Quality Monitor https://www.thinkbroadband.com/broadband/monitoring/quality/share/6c0f72bc5b1b18606a08cc2f08c38835e281bab6

https://testmy.net/compID/47332907375

MatthewWheeler · ‎01-01-2012

Hi @DJMcKenzie87

It looks like our systems put you on a 40/10 profile based on the estimates for your line although I can see that the line is capable of doing better.

I've placed an order to change this with our suppliers which will complete tomorrow and should get your speeds increased.

Let us know how you get on

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

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