Refund for loss of service?

[#1]

Hi, I had no broadband service for a number of days this month due to an openreach issue. Am I due a refund for the days I had no service? If so, is it automatically credited or do I have to request it?
Since the line was repaired by openreach, normal service is thankfully resumed.

[#2]

@Jw326  Welcome to the Community forum.

See. https://www.plus.net/help/legal/automatic-compensation/

[#3]

Hi, should the refund appear in my billing history or separately? Looking back, each bill has been for the same debit amount.

Where in my account should I look to check?

[#4]

Hi there, I've just looked into that for you and as I need to reply with some account sensitive information I've popped a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=230007886
 

Adam