Removal of line cap?

[#1]

Is it possible for someone to remove the cap that has been on my line for some time now?

I have been monitoring my stats after some works a couple of months back on our cabinet. It seems my line stats are back to somewhere near my normal (2 year ago) stats.

I have been fixed at 48999 downstream for some time now, with max attainable pretty close to that. No matter how long I leave it disconnected or how often I reboot the router the connection speed is always 48999, hence knowing its capped. My upload has recently started to shift upwards between 18 and 20, from 13-14. I have attached current stats showing increased SNR on my downstream. I would like to see if I can have that extra 9-10 meg please.

DSL Status

Line State:Showtime with TC-Layer sync
Line Mode:G.993.2 (VDSL2, Profile 17a)
Line Uptime:0h 58m 33s
Annex:B
Data Rate:48.999 Mb/s / 17.318 Mb/s
Max. Attainable Data Rate (ATTNDR):58.643 Mb/s / 17.318 Mb/s
Latency:0.13 ms / 0.00 ms
Line Attenuation (LATN):20.3 dB / 24.7 dB
Signal Attenuation (SATN):20.3 dB / 24.5 dB
Noise Margin (SNR):8.7 dB / 6.0 dB
Aggregate Transmit Power (ACTATP):7.7 dB / 12.7 dB
Forward Error Correction Seconds (FECS):0 / 145
Errored seconds (ES):0 / 180
Severely Errored Seconds (SES):0 / 10
Loss of Signal Seconds (LOSS):0 / 0

[#2 · Accepted solution]

Good morning @spaceballz2k7

Thanks a lot for getting in touch, I'll be happy to see what we can do here. I've not been able to find your account through the Community profile, so can you please send me a PM with the account username? 

[#3]

All sorted.

Looks like my banding has gone.

Thanks Adam

DSL Status

Line State:Showtime with TC-Layer sync
Line Mode:G.993.2 (VDSL2, Profile 17a)
Line Uptime:17h 37m 31s
Annex:B
Data Rate:54.997 Mb/s / 17.853 Mb/s
Max. Attainable Data Rate (ATTNDR):58.627 Mb/s / 17.853 Mb/s
Latency:0.15 ms / 0.00 ms
Line Attenuation (LATN):20.3 dB / 24.6 dB
Signal Attenuation (SATN):20.3 dB / 24.5 dB
Noise Margin (SNR):7.1 dB / 5.7 dB

[#4]

Hi Adam,

Can you do the same for me please...seem to be stuck at 34998 and we are not allowed to raise technical support tickets any more...🙄

Will PM you my Plusnet account name...

Many thanks

[#5]

Every year I see this and can never understand it. Line has been great last few days. Get a really sunny day, look what happens.

DSL Status

Line State:Showtime with TC-Layer sync
Line Mode:G.993.2 (VDSL2, Profile 17a)
Line Uptime:6d 0h 11m 49s
Annex:B
Data Rate:54.997 Mb/s / 17.454 Mb/s
Max. Attainable Data Rate (ATTNDR):44.440 Mb/s / 17.455 Mb/s
Latency:0.15 ms / 0.00 ms
Line Attenuation (LATN):20.3 dB / 24.7 dB
Signal Attenuation (SATN):20.3 dB / 24.8 dB
Noise Margin (SNR):4.7 dB / 5.4 dB

As soon as the sun shines the SNR drops like a brick. It happens every year, then takes me nearly 6 months to get the speed back again. Luckily for me Zzoomm have just fibre'd my street. Its going live in about a month. Then I'm having 900/900 installed and be gone with this crappy old copper.