Removing devices off the wifi
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- Re: Removing devices off the wifi
21-03-2024 10:26 AM
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Hello, I am wondering if there is a way where i can remove devices off the Wi-Fi that aren't belonging to me, aka neighbours, etc. Thank you.
Fixed! Go to the fix.
Re: Removing devices off the wifi
21-03-2024 10:42 AM
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Where are these 'devices' showing? A screenshot of the relevant page would help.
Re: Removing devices off the wifi
21-03-2024 10:47 AM
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There is no "relevant page" all im asking is, is there a way you can disconnect devices manually. When I was with BT i could do it straight from the settings on the pc, now with plusnet I am unable to do so. My neighbours came over not long ago and had the password to the internet now to later find out they have cancelled their internet and now they are just using mine, So I just want them off the connection.
21-03-2024 10:52 AM
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Ah, OK - then the easiest way is to change the router password/key. Which router are you using?
Re: Removing devices off the wifi
21-03-2024 12:29 PM - edited 21-03-2024 12:30 PM
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Change your WiFi password. Ah, beaten to it! 🤣
Re: Removing devices off the wifi
21-03-2024 12:37 PM
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Think that is what I said?
Re: Removing devices off the wifi
21-03-2024 2:04 PM
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You did indeed @jab1 , though your reply wasn't visible until after I first posted. Hence the edit and abbreviation.
IF @bpricey00 has a hub two you can actually go in and apply a time schedule (and so effectively ban) specific devices if changing the WiFi password isn't desirable.
Re: Removing devices off the wifi
21-03-2024 2:17 PM - edited 21-03-2024 2:18 PM
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@HPsauce beat me to it ... whilst I was looking up the details - see here Access Control
You'll need to log in to the router admin page.
Changing the WiFi password is a pain, but ensures that no device can get back in. Setting up access control is surgical, but needs repeating should they acquire new devices.
Is this your neighbour? https://youtu.be/zZ_zyLNSYaA?feature=shared
You know that this is all your fault for letting the WiFi leak into your neighbour's house!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Removing devices off the wifi
21-03-2024 2:18 PM
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Re: Removing devices off the wifi
21-03-2024 2:18 PM
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