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Router issue

Embrangle
Newbie
Posts: 1
Registered: a month ago

Router issue

Hello all, just recently, let's say the past week my router has started dropping out and going through it whole orange flashing light, orange light, blue light procedure up to and possible more than ten times a day. If it is doing any "heavy lifting" such as me playing a game on my PS5 or steaming on my TV it will drop out regularly, this is now becoming unbearable. I have checked all connections and my main telephone socket and all seems to be ok. Any suggestions as to what I can try next? I've searched a few forums and there is a suggestion it's a router problem.

3 REPLIES 3
mrjkenward
Newbie
Posts: 4
Thanks: 1
Registered: ‎25-03-2025

Re: Router issue

Is that the Plusnet  modem router?

 

MisterW
Superuser
Superuser
Posts: 17,072
Thanks: 6,795
Fixes: 470
Registered: ‎30-07-2007

Re: Router issue

@Embrangle TBH your problem is much more likely to be a connection fault than a router fault.

Sight of the broadband connection status from your Hub (with the 'Username' obscured) would be of help.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tina11192
Plusnet Help Team
Plusnet Help Team
Posts: 125
Thanks: 98
Fixes: 12
Registered: ‎18-11-2024

Re: Router issue

Hi @Embrangle thank you for contacting us through our Community Forum, I hope you  are well. 

 

Please can you DM me your account username so that we can look into this further for you.

 

I look forward to hearing from you soon

If this post resolved your issue please click the 'This fixed my problem' button
Cri Ignatti
Plusnet