Router keeps dropping out
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Router keeps dropping out
26-03-2023 1:54 PM
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Many thanks,
William.
Re: Router keeps dropping out
26-03-2023 1:59 PM - edited 26-03-2023 2:04 PM
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Assuming FTTC or ADSL - not Fibre to the Premises?
Have you tried a "Quiet Line Test"?
Plug a corded phone in to the master phone socket, dial 17070, select option 2.
Apart from the occasional announcement, there should be absolutely no noise/sound at all.
Re: Router keeps dropping out
26-03-2023 2:07 PM
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And if that passes, come back and say so. My suspicion is that there is a problem in the BT/OR network.
Re: Router keeps dropping out
26-03-2023 2:15 PM
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Re: Router keeps dropping out
26-03-2023 3:38 PM
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Moderators Note
This topic has been moved from My Router to Broadband
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Router keeps dropping out
27-03-2023 10:14 AM
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Hey there @William72 did you manage to dig the phone out at all?
Re: Router keeps dropping out
27-03-2023 12:57 PM - edited 27-03-2023 1:00 PM
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Do you have a Hub One?
As the "light going through it whole orange flashing light, orange light, blue light procedure" is likely to be the Hub One restarting which could be caused by a watchdog reset.
From the Hub home page navigate to >Troubleshooting >Event log and look for message
Boot reason: watchdog reset (cause: 0xn) where n = 0,1,2 or 3
This message should be around a time you noticed the Hub last failed.
If you are seeing this message then indeed the Hub needs replacing
HTH
Dan
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