Shocking broadband

[#1]

For the last four years the Internet works when it wants too. Not happy especially as I was half way through a meeting with hmrc the other day. Your promised a level of speed which they have never achieved!!! Is it time to change supplier???

[#2]

Click appropriate link.

[#3]

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@Adyt wrote:
For the last four years the Internet works when it wants too. Not happy especially as I was half way through a meeting with hmrc the other day. Your promised a level of speed which they have never achieved!!! Is it time to change supplier???

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What have you done in any attempt to rectify this - in four years?

[#4]

Good morning @Adyt and welcome to our online Community Forum.

I'm really sorry to hear that you've been having problems with your broadband connection. I've not been able to locate your Plusnet account through your community profile though, so if you'd like to send me a PM with your account username, I'd be more than happy to run some tests on the line to check out what's going on here.

I have to ask as well, what Troubleshooting steps have already been taken to improve your connection? Have you already been in touch with our Technical Support Team about this?

Moderator's note by Dick (Strat): Typo corrected.

[#5]

@adam945 Should 'now' be 'not'? 😉

[#6]

I'm always doing that!

Reported! Thanks for letting me know.