Shocking service!!!!
I'm a little puzzled, because we hadn't previously booked an engineer visit to cancel and nor has anyone followed up with you on Friday. I picked this up on Thursday and placed the ticket Here on hold until today.
From our point of view, you've complained to us about an issue with your connection and we're trying our best to help by arranging a Qube engineer to take a look at your internal setup, not the line itself. Openreach engineers are responsible for the line and I agree, there doesn't seem to be anything wrong with it.
I can't see a fault raised 6 weeks ago however I can see we reported a fault in December just before Christmas to our suppliers, and an Openreach engineer fixed a problem at the exchange.
????
Adam booked an engineer last wed I think from qube who was supposed to come here on friday between 4pm and 6pm
At 4.45pm I got a text then a phone call from a woman on an absolutely atrocious line which was dropping out all over the place and sounded like one of the very first voip I tried over 20 years ago like someone under water.
She was the one who rebooked for this wednesday she phoned me from 03301000466 11th march 1839hrs
I had no idea an engineer was coming to look at my "internal setup" what exactly does that mean?
Yes doesn't time fly I think it probably was December I had no dial tone and a very nice lady got me a v fast call out because I am disabled lol
Do you think this person coming here will be able to work out why I am getting this "connection refused" thing?
It would save me a lot of work because if I can't fix it I am going to have to do a reformat because although I have a setup that works on my new build I have too much on my current c drive that I need to transfer my c drive to the new build and, of course, it means I will also be transferring the fault.
If by setup you mean my actual pc I have 8 hard drives and 3 operating systems so it ain't going to be a simple check lol
Just had a look at the texts I got and on the 10th march they (qubeGB) sent a text saying they would "arrive tommorow between 1600-1800 if I need to reschedule or cancel just text back ABORT" so once again no 48hrs needed 
Ah yes I can see Adam originally booked the engineer for Friday. I'm really sorry for the confusion.
Ultimately I tried to cancel the engineer last night and also this morning and I was unable to. If Qube were able to reschedule the visit themselves with less notice then that'd be up to them. There's no record of that conversation on our systems because Plusnet did not re-arrange the engineer visit. Not to worry though, the engineer will only try to help you but if you don't want the visit anymore you can always say so when the engineer arrives and they'll turn away. 
You've reported to us you're experiencing connection issues, so we've arranged a Qube engineer to help you get to the bottom of the problem as this sort of issue can caused by your equipment or wiring as much as the line outside.
However with the extra information you've provided since then, it does seem like the issue is down to one of your devices. I apologise again if booking the engineer wasn't the right thing to do but we're only trying to help.
Morning. I can see Adam added a static IP for you and this has been applied to your connection since 11:51 13/Mar/2022.
I can't speak for the Qube engineer and their processes, but if I could cancel the visit I would do. Sadly, I can't.
As the visit is still planned, I'll call you back tomorrow once they've been to follow things up with you.
Hello,
Looking at a picture of your broadband connection below, the actual broadband seems stable to me:
Let's see what the Qube engineer finds when they're looking into this for you today.
Hiya. I've checked the fault report with Qube and we've not received an engineer's report back yet. I was hoping to call you after the engineer had been but as I'm about to log off now for the night, and I'm not in the office tomorrow for the rest of the week, I've passed this onto a manager for another colleague to follow up with you tomorrow.
Hi there, I'm really glad to see this has now been sorted and that things are stable again. Just before I could remove the static IP for you can you reply back to the ticket on your account to request that here? https://www.plus.net/wizard/?p=view_question&id=222642417 let me know on here when you've responded and I'll sort that out for you.
Cheers for your patience whilst we've worked through this and just let me know if there's anything else we can help with.
