Short Periods of Disconnection
Sorry to see you're still having issues Mark.
I've tested your line and the tests aren't showing any problems at the moment. From what I can see your router's in sync at a download speed of 57mbps and an upload speed of 18mbps, and there's been no connection drops in 5 days.
When you're running the speed test, are all other devices switched off and nothing else running on your computer?
Cheers
Thanks for looking @Gandalf
I totally get the speedtest from the device is an "approximate", but I'd say it's the 57mbps that you're seeing on the router I'm concerned with.
I know the router's sync rate is probably going to be above what I see from a connected device, so that probably ties in with what I am seeing.
But as I say, I was getting average speed tests recently on a connected device around the 63/64 mark. I know 57 doesn't sound that much less, but it "feels" slow ever since the recent works. And it's been 63+ and above for years. For example here's history from 2018 and it's the higher 60's:
I don't raise my hand unless there's an issue, but trust me it doesn't feel quite right. I also don't mind a little bit of degradation, but by my fingers and toes we're looking at 10+ mbps over a few years.
Could it be a change in SNR, etc?
Cheers,
Mark.
Ah okay no problem Mark. It's hard to say what's caused the speed drop as line tests aren't showing an issue.
I could potentially arrange another engineer visit but I'm not sure if they'll investigate further, because your speed's currently where our suppliers expect for your line. I've put your phone number into the broadband availability checker here.
It's not out of the ordinary to see speeds drop over time as it could be degradation as you suggest or it could be cross-talk, which is interference from other lines at the cabinet and there's no fix for this without upgrading the infrastructure.
Having said that, I can see your sync speed is banded to 60mbps so I've done a DLM reset. I'm not sure if this will help seeing as the current sync rate isn't hitting the banding, but here's hoping! The reset should go through within an hour.
Let me know how it goes.
Cheers