Slow Broadband speeds

[MisterW]

Hello MisterW,

Thanks for your update.

How do I request a DLM reset? Should I contact PlusNet for this?

Best regards,

Alf.

[#2]

@alfie00 Yes, that is the 'return' signal - as you quote. However, as @MisterW has said, hopefully now the issue appears to be fixed, hopefully one of the Help Team - if they visit/spot this will request a DLM reset, which should resolve the issue, although I still strongly suggest you see what price PN will offer you for a Full Fibre connection - it is much more reliable and immensely faster.

[#3]

Hello John,

Thanks for the update. I will speak with PlusNet later and pursue this point with FTTP. From recollection, the contract expires in 12.2024. I work nights, the network is very quiet during this period. I will contact PlusNet regardless later today.

From my understanding of FTTP it requires a powered terminator in-line with the router. Is that correct? (Not sure about the terminology)

Best regards,

Alf.

[#4]

Yes, the ONT (termination point) does need to be installed within 1m of a power source, but the router can be positioned anywhere you are prepared for n Ethernet cable to run.

[#5]

Dear All,

I have checked the router configuration again today.

The data rate has increased from 0.5 to 1 meg.

The maximum data rate has increased to 10 megs.  I think the rate is being limited at the exhange. Does anyone agree?

Regards,

Alf.

7 - Data rate:	1132/1150
8 - Maximum data rate:	1132/10236
9 - Noise margin:	5.9/14.6
10 - Line attenuation:	26.9/47.0

[#6]

@alfie00 As has been said before, it id the DLM (Openreach stabilisation technology) which is limiting your speed to try and maintain your connection. There is a fault somewhere, either in your circuit or at your end, which is giving rise to this.

I don't recall, but how is your router plugged into the master socket?

[#7]

Hello John,

Point taken.

The cable runs from the wall socket through a connector block and then another cable into the router. Total length is roughly 10 feet. I will replace the cables tomorrow and check the router.

After that, hopefully the engineer can detect the location of the fault.

Regards,

Alf.

[#8]

Is it possible to connect the router direct into the test socket on the master socket  via a 'rats-tail' filter,(for a shot time, to test)? You need to eliminate your own internal wiring from the equation.

Can I also ask - having read this topic through again - roughly what are you paying for your service, do you use the land-line phone, and why are you so reluctant to move to Full Fibre, which would totally eliminate these problems?

[#9]

Hello John,

When I return tomorrow, I will plug the router into the wall socket with a single cable. The reason for the two cables and the connector block to ensure the router is in open space. The wall socket is in a cupboard under the stairs. I will then check the router configuration again. The odd thing is, it has been in this wiring configuration for years and no problems until this week. I will try the second router also and then check the configuration.

The reason for staying with the current service is price, £20.99 p/m, secondly it has been very reliable since installation several years ago.

I will update tomorrow.

Best regards,

Alf.

[#10]

Fair enough - but if I recall correctly, the lowest price Full Fibre product - which I repeat would eliminate all the problems - is about £25.00, and as a long-term customer you could possibly negotiate a better price.

[#11]

Dear All,

Returned today.

I plugged in the PlusNet Hub One router. The DSL connection through put is the same as the old router.

I have pasted a couple of screenshots of the current connection status.

1. HelpDesk Status

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ42700180
3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated Unknown
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 01:19:30
6. Data rate:	1060 / 1151
7. Maximum data rate:	1056 / 7500
8. Noise margin:	6.1 / 10.9
9. Line attenuation:	26.6 / 48.2
10. Signal attenuation:	27.2 / 45.8
11. Data sent/received:	7.8 MB / 239.6 MB

Would someone please confirm if the "Noise Margin", "Line attenuation" and "Signal attenuation" are acceptable?

2. DSL Line status

DSL Line Status Connection Information Line state: Connected Connection time: 0 days, 01:21:02 Downstream: 1.151 Mbps Upstream: 1.06 Mbps

There is change of the Downstream throughput.

Later I will plug the router directly into the wall socket and report back.

Best regards,

Alf.

[#12]

Your current noise margin (downstream is still way too high - as I have constantly been saying - as a consequence of you being banded because there is a fault somewhere - either in your home setup, or - more likely - on the Openreach network.

Your attenuation figures look reasonable, given your line length.

[#13]

@alfie00  It would be best to go back to basics rather than trying to get into line attenuation and SNR margins. FYI, you're banded at 1Mbps(WBC 576K - 1M Medium delay (INP 4) 6dB Downstream\, UC Low delay (INP 0) 6dB Upstream (ADSL2+)).

Here you can see the drops @ http://visualradius.plus.net/visualradius/generated/image17112118748117.png providing you're not rebooting the router which will show on that graph, we need to eliminate what we can in your property and get an engineer out. 

Are you able to send a picture of the front and back of your router and the phone socket, you can do it on my PM if you like. Cheers

[#14]

@James30 Thank you for that VR plot - interesting. I am aware that all ISPs seem to have been advised (by OpenReach?) to blame a customers environment before they will look at a job, but this customer had been perfectly happy with a stable connection for years (apparently) until the time when he started this topic. As you have kindly provided his profile - which is horrible - it should be obvious that he has got his internal setup correct, and, with due respect, it should also be obvious that the issue is somewhere external to him. He may have caused some of those drops if he has followed suggestions earlier on in the topic, but certainly not all of them.

[#15]

Hello James30,

Thanks for your update to me.

James30, I have read your comments.

James30, when you report to me "FYI, you're banded at 1Mbps(WBC 576K - 1M Medium delay (INP 4) 6dB Downstream\, UC Low delay (INP 0) 6dB Upstream (ADSL2+))", I presume this is controlled by the kit in the exchange.

Within regards to drops, I have restarted the router using the GUi, a few times over the last week. This would account for some of the drops.

James30, yes, I can post a photograph of the router. It is a PlusNet Hub One. I forget the wall socket format.

James30, for several years I have had the original router, which I swapped out this morning for the Hub One. Nothing has changed over these years, Problems started Wednesday past.

I will post photos today or tomorrow.

Best regards,

Alf.