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Slow Internet speed

greshoff
Grafter
Posts: 130
Thanks: 1
Registered: ‎29-01-2014

Slow Internet speed

‎03-11-2021 8:10 PM

Hello,

I went away for a week and switched off the router while I was away. On my return my internet has become very slow. Done the quiet line test and no noise on line & the master socket test and checked micro filters. Can a staff member have a look at my line please.

Many thanks

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Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Slow Internet speed

‎04-11-2021 8:09 AM

@greshoff 

Have you tried a factory reset by pushing a pin or similar in the hub reset hole? Keep the switch closed for about 25 seconds then leave it to set itself up again from scratch. This can take about 10 minutes.

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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Slow Internet speed

‎04-11-2021 12:20 PM

Hi @greshoff

I'm sorry to see you're having speed issues.

Testing your line's not showing any definitive problems with your router getting around 20mbps still but I've made a change to a setting to increase what's known as the signal to noise ratio (SNRM) target from 3dB to 6dB which may help.

Can you let me know if you're still having problems?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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