Slow fibre speed

[#1]

Hi im getting a slow fibre speed in comparison to what we were quoted and usually get. we usually get around 40 but now 11.

Could someone help with this please.

Thanks in advance, Kev

[#2]

@Kevstar 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

[#3]

Just waiting for a reply from the text service as its testing for faults.

[#4]

Let us know what it says.

[#5]

Hi jab, they found a fault but are closed now so ill contact them again tomorrow, thanks for your help

[#6]

Fair enough, @Kevstar . If they found a fault, they should initiate remedial procedures without you having to contact them.

[#7]

They kind of did but it said they need to talk to us and to text ADVISOR but with in opening hours

[#8]

OK - probably need to arrange an engineer visit, then.

[#9]

I can see you have got this arranged @Kevstar do you need me to do anything from my side at this point?

[#10]

No thanks and its all fixed already, Good stuff Plusnet for fixing so quickly