Slow speeds and random disconnects since cancellation

[#1]

Having issues since canceliling , my speed has dropped from 60ish to 14 and the whole house internet drops for a few seconds every couple hours, anyone known this?

My router is a dreytek one and diagnostics show no faults on the hardware.

[#2]

@Greggus44 Sorry, I don't quite understand. What have you cancelled?

[#3]

Hi @Greggus44 

I'm really sorry to hear this has happened.

Looking at your account I can see you've spoken with our support team and we've found a fault on the line.

As soon as we know more we'll be in touch