Solid orange light

[#1]

'Weekend staff', @Townman - sometimes I used to find it advantageous to call during the week if I had an issue?

[#2]

Given the shift pattens not sure that would apply.
Used to be overnight was limited to what staff could do, but that’s not an issue now (as they shut)

[#3]

Fair enough, @dvorak - but this does sound a bit of an 'odd' issue.

[#4]

Thanks for the insight. I was expecting open reach too. Is it worth me calling again? Or just waiting at this stage?

[#5]

I would wait for an update from one of the staff experts on the forum.  Both Adams are busy helping out here today.

[#6]

If they’ve raised a fault nothing much else to do, sadly

[#7]

Hi all, @Manny90, I'm really sorry for the loss of connection, I can see you've called in and reported a fault with us, we've raised the issue with Openreach for you and we should have an update within the next couple of days for you.

[#8]

Thanks. Normally I wouldn’t care but I work from home. This is an absolute nightmare. You’re causing me so much stress.

[#9]

Unfortunately residential line fault / repairs are handled in this way with a 72 hour turn around.

If it’s that much of a requirement either a business line with enhanced care or a move to bt with halo.

[#10]

That said, Plusnet Business lines no longer have the enhanced PHONE fault service level which they once enjoyed.  They never did have enhanced service for BROADBAND faults.

Plusnet RESIDENTIAL grade services expressly prohibit use for WAH (or WFH) in the T&Cs ... though with COVID that has somewhat gone out of the window.

There is an argument to be had here that employers are short changing their employees - if the employer needs the employee to WFH then the EMPLOYER should be providing a business grade service to the employee's home.  Mine certainly did and at the time so did my daughter's employer.

[#11]

Ha good luck getting my employer to do that, I work for the gov. Tomorrow is a write off. Just hope they can fix this the sooner the better. Already 2 days now but they don’t count those as per compensation sadly because it’s weekend (despite the engineers still working anyway).

[#12]

@Townman  You can pay £10 extra for enhance broadband on a business account

[#13]

Good morning @Manny90

I'm sorry to read about the connection issues you've been having, I'm seeing an active connection on my side at the moment, but no data being used, how are you getting on today? 

[#14]

Still nothing. And no updates on my ticket it’s still showing on hold until Wednesday.

[#15]

Thanks a lot for getting back to us. I just tried to call you to do some troubleshooting over the phone, tests on our side look perfect, what colour light are you seeing on your router now?