Speed drop, and lots of disconnects

[#1]

Hi would you mind checking my connection again? It appears to be going the same way again with multiple disconnects and speed drops. Many thanks.

[#2]

@richardjh - Hi there, what router are you currently using? 

[#3]

Hi, I have the below supplied Openreach modem, connected to my own TP Link Deco M5.

Thanks

[#4]

Is your TP Link compatible with Fibre without the modem?  

[#5]

No Sorry, it does not have a built in modem.

[#6]

Hi did your line test show any issues? I am still having disconnects and low speed. Thanks

[#7]

Hi @richardjh, I've just performed a line test and it's showing signs of a "high resistance cable fault" so it would be best to book an Openreach engineer visit. 

Can you let me know your availability for these slot times please?

Monday to Friday

AM = 08:00 to 13:00

PM = 13:00 to 18:00

Adam

[#8]

Hi, Thanks for coming back to me, this is driving me insane.

I am available any afternoon.

Many thanks.

[#9]

No problem at all! I've got that booked in for the PM slot on Monday for you. I'm back on shift on Tuesday so I'll follow things up with you then. 

Adam