Speed has been halved from normal - and regular disconnections
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Speed has been halved from normal - and regular disconnections
22-02-2025 2:25 PM
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Not sure if this is the right place for this
For the past few years I've been getting a stable 50+ download and around 10+ upload connection. There was the odd disconnect here and there also but I put up with it. However, recently, I can't exactly say when it started, my speed has plummeted to half. I ran a test on speedtest.net a few times over the past few days, using a server in the closest city to me, and the results were consistently as follows:
27 DL / 4.8 UL / Download Latency; 120 / Upload Latency 95 - This is literally half of my usual
I've done the following things: I have tested on different computers to see if it was a driver issue. Same problem. I have tested different ethernet cables. Same problem. Both wired and wifi have the same problem. I do not have a different router to try. I do not have a different dsl/phone splitter to try. I have reset my router many times.
Re: Speed has been halved from normal - and regular disconnections
23-02-2025 1:23 PM
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Post released from the automatic spam filter and moved from Full Fibre to Broadband
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Speed has been halved from normal - and regular disconnections
23-02-2025 1:26 PM
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@Buttercream Please read and follow the below:
First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/
If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/
Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.
The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123
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- Speed has been halved from normal - and regular di...