Speed slowly dropping
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- Re: Speed slowly dropping
Speed slowly dropping
21-09-2024 12:41 PM
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When I moved to Plusnet several years ago, I was getting around 70Mb/s download. Over the years that's started to drift downwards, but I'm now below 50Mb/s and things are slowly getting worse - certainly consistently below the advised average of 66Mb/s I should be getting.
The official Openreach Speedtest shows my download speed as 48Mb/s. My router (a DrayTek) shows
Profile | State | UP Speed | Down Speed | SNR Upstream | SNR Downstream | |
17A | SHOWTIME | 18,580 (Kbps) | 52,617 (Kbps) | 6 (dB) | 6 (dB) |
FTTP is (literally) just around a corner for me, but whilst I wait for it to be available could someone check my line please, or advise if there's anything else I can do? Router is plugged directly into the master socket, with nothing else connected to the phone circuit.
Re: Speed slowly dropping
21-09-2024 1:03 PM - edited 21-09-2024 1:03 PM
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Can you share a bit more data - Connection time would be a start?
Re: Speed slowly dropping
21-09-2024 1:16 PM
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@fabwhack You asked this almost exact question 2 years ago.
Re: Speed slowly dropping
21-09-2024 2:06 PM - edited 21-09-2024 2:08 PM
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@jab1 wrote:
@fabwhack You asked this almost exact question 2 years ago.
I asked at the time
When I first moved to PlusNet, I was getting around 70Mb/s download speeds. Over time, this dropped down to around 55Mb/s - not terrible, and fast enough for what I needed. However, over the last few days I'm now getting half of that! PlusNet / Openreach say I should be getting between 50-70Mb/s.
and my further message:
Thank you - the Openreach engineer fitted a new faceplate, and this resolved the issue.
So original problem wasn't 70Mb/s going down to 48Mb/s, it was 70Mb/s going to 50-odd/Mbs and then suddenly 25Mb/s. Again, this was an equipment fault - replacing the faceplate took me back up to 50-something Mbs.
Since then, I've watched my speed descend over time down through the 50's to now high 40's.
My connection time as of this morning was 77 days, but after a restart and retest both the router advertised connection and Openreach test show the same figures.
Re: Speed slowly dropping
21-09-2024 2:25 PM
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OK. It just sounded amazingly similar. Does the Draytek have an understandable error log which you can post?
Re: Speed slowly dropping
21-09-2024 2:32 PM
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Does this help?
ATU-R Information | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Type: | VDSL2 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Hardware: | Annex A | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Firmware: | 12-3-2-3-0-5 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Power Mngt Mode: | DSL_G997_PMS_L0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Line State: | SHOWTIME | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Running Mode: | 17A | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor ID: | fe004452 41590000 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ATU-C Information | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor ID: | b5004244 434dc190 [BDCM] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Line Statistics | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Re: Speed slowly dropping
21-09-2024 2:45 PM
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Not quite what I was asking for, but it does tell me there is nothing inherently wrong with the connection as it stands.
Sorry to ask for more information, but can you post a screenshot of the result from: https://www.broadbandchecker.btwholesale.com/#/ADSL , or https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome - remove your personal details before posting?
Re: Speed slowly dropping
21-09-2024 2:56 PM
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Here we go!
Re: Speed slowly dropping
21-09-2024 3:07 PM
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I take it from that that you are on a SoGEA (no phone) connection? Given your BTW speedtest result of 48Mb/s, I would suggest calling PN Support and reporting a fault, as you are at the handback threshold.
Re: Speed slowly dropping
21-09-2024 3:14 PM
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I'm not familiar with SoGEA, but from what I'm reading (https://www.plus.net/broadband/discover/what-is-sogea/) it's "Fibre broadband without a landline". However, I do have a traditional lineline - there's a Master socket with a BT jack that I could plug a standard landline phone into, although there's no landline plugged in any more, and this also has the router plugged into it. FTTP isn't available in my street yet.
Even with this is mind, would it be advisable to raise this with Support?
Re: Speed slowly dropping
21-09-2024 3:21 PM
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OK - it was the fact you used the address version that made me assume you were on SoGEA. I would still contact support, but given that your router is reporting a connection speed above the 'impacted' minimum rate, they will probably say they are satisfied with your connection speed and there is nothing they can do.
Re: Speed slowly dropping
21-09-2024 3:25 PM
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Disappointing, but I understand - I've watched the connection speed slowly drop month by month, so with the current trend it doesn't seem like it'lt be long before it actually does trip over the minimum. Hopefully FTTP will arrive here before then! Thanks you for your help anyway.
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