Storm Arwen: when will our broadband be connected and what compensation can we claim?

[#1]

We've had no broadband since 9pm on 26th November in DL13. When will it be fixed and what is the process for claiming compensation for loss of service?

[#2]

Have you reported a fault?

[#3]

Indeed.

[#4]

Thanks for your post @Ben_Macdui and welcome to our Community Forums.

I'm sorry to see your broadband stopped working due to the storm we've had. 

From what I can see it returned on the 08:31 06/Dec/2021 this morning but as of 12:29 it looks to be off again.

Testing your line now isn't showing any issues. Is your router still switched on?

With regards to compensation, for total loss of service we'd offer £8 a day starting from the 3rd working day after a fault's reported to us, in line with Ofcom's voluntary compensation scheme. 

I can't see any contact though on your account regarding this, did you text us? If so could you private message me a screenshot showing the text correspondence you've had?