Trees fouling BT line
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Trees fouling BT line
20-02-2010 11:40 PM
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The crackling I am experiencing on the voice line is also affecting my broadband connection - frequent intermittent disconnections. A BT engineer recently checked the wiring within my block of flats and fitted a NTE5 socket to replace the old LJU but this hasn't fixed the problem as I still get regular crackling on the line and regular broadband disconnections.
[Moderator's note by Thomas (Be3G): thread moved as requested.]
Re: Trees fouling BT line
21-02-2010 1:58 AM
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Assuming BT do provide your voice services ringing their faults line when the crackling noise is apparent is the best approach, ignore any automated line test offered, report the problem to a person and ask them if they can hear the noise and to record this. Do not mention its effect on broadband or even that you have broadband, since that can lead to being told its not their problem and you need to contact your ISP.
Re: Trees fouling BT line
21-02-2010 8:05 AM
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Re: Trees fouling BT line
21-02-2010 10:56 AM
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Re: Trees fouling BT line
21-02-2010 12:33 PM
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Re: Trees fouling BT line
21-02-2010 12:49 PM
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dick:quote
Re: Trees fouling BT line
24-02-2010 9:15 AM
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The first engineer agreed there was noise on the line, fitted a new NTE5 and found a wiring fault in the old GPO distribution box.
The second engineer agreed there was noise on the line, checked the line was clear from the green box to the exchange but didn't look at the GPO distribution box or the external wiring as it was dark outside.
The third engineer agreed there was noise on the line, repaired some bad corrosion in the GPO distribution box but did not look at the external wiring.
Despite these repairs there is still noise on the line and I suspect it is down to the wiring between the GPO distribution box and the green box. If the connections in the GPO box (inside the flats) were corroded, I con only imagine how bad they are in the boxes on the telegraph poles. This is probably compounded by the wires passing through trees as it goes down the road.
Please can someone at Plusnet pick this fault up again and push BT to investigate the external wiring?
Re: Trees fouling BT line
24-02-2010 11:20 AM
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We can investigate external cabling faults in this way and report them as external BT network damage.
The one problem we have here is that there is a large assumption there is damage to the network. Admittedly, this type of problem and a cause such as this is common place, but the fault report type is designed for cases were there is clear damage.
Were we are reporting it as suspected damage, the report will be subject to the standard checks and caveats, such as charge risks if proven internally.
Re: Trees fouling BT line
24-02-2010 11:36 AM
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Quote from: P What I have put below is generic in relation to the cable through the trees, and does not account specifically for the work noted in your last message.
We can investigate external cabling faults in this way and report them as external BT network damage.
Where we are reporting it as suspected damage, the report will be subject to the standard checks and caveats, such as charge risks if proven internally.
Erm....? the last bit looks a bit suspect ... "such as charge risks if proven internally." as I think the trees are not an internal item.....i.e inside the customers property....
Re: Trees fouling BT line
24-02-2010 11:50 AM
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Has a BT engineer been booked to look into this or do I need to escalate the problem somehow?
Re: Trees fouling BT line
24-02-2010 12:53 PM
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I've got one of our faults guys looking at this for you now.
Re: Trees fouling BT line
24-02-2010 1:01 PM
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The intermittent nature of this problem makes it particularly frustrating - just when you think it's fixed the crackling starts again!
Re: Trees fouling BT line
25-02-2010 10:45 AM
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Mand - please can you look at this for me?
Re: Trees fouling BT line
25-02-2010 11:37 AM
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Re: Trees fouling BT line
25-02-2010 11:48 AM
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