Unable to connect to specific web-site

[#1]

Hi, I am using the Plusnet firewall - set to 'Low'.

If the fixed IP address can be changed, I'd hope that would resolve the problem given that I've tried the same laptop on a different network / router.

[#2]

Hi, I am using the Plusnet firewall - set to 'Low'.

@Jodel thats why you've got a static IP. Is there a reason why you need the Plusnet firewall ?

If not ,the turn the firewall off and then drop and reconnect he PPPoE iession ( or turn the router off and on )

You should now get a different dynamic ip

[#3]

MisterW,  I didn't consciously activate the Plusnet firewall (I don't believe) I think I just set everything up with default settings.  I'll try what you suggest and will report back.

[#4]

@Jodel if it doesn't fix it let me know and I will get it raised up for you.

[#5]

Hi willcutforth - I've just tried resetting the router via the hub manager page and also tried switching it off / on with no joy.  My IP address hasn't changed unfortunately.  If there is something you can do at the Plusnet end, that would be great  

[#6]

@Jodel  did you turn the firewall off first in your account ?

[#7]

Hi MisterW - yes, I turned off the firewall first, logged in / out to make sure the setting had been saved.

[#8]

In that case you'd better let Will know.

Disabling the firewall should have reverted to a dynamic IP once the connection is 'bounced'.

[#9]

https://iplocation.io/ aggregates multiple iplocation awareness services.

[#10]

@Jodel I have raised a ticket here:

https://www.plus.net/wizard/?p=view_question&id=241539706

Just need you to reply

[#11 · Accepted solution]

Hi Will, thanks - I've replied to the ticket.   If you need any more information, let me know.