V slow page loading

[#1]

Hi, I've just tried calling again to see if the new router reached you OK but there was no answer so I left a voicemail.

Let me know if there's a good time to call between 11:30am and 8:00pm

[#2]

I'm just updating this thread to show I've tried to call again to follow things up with you but there was no answer. I've sent you an email with an update so please take a look when you can. 

[#3]

Thanks for the calls Adam, I've been away for a few days, the new router has the same issues,WiFi android devices are slow to load pages, and sometimes time out.

Wired devices are OK and WiFi on Ios are also OK. 

I tried 2 of the android phones on another WiFi network yesterday, they loaded pages quickly.

Not sure what the problem is

Dave

[#4]

No problem and thanks for getting back to me, it would suggest an issue with the Android devices as it's not happening with other devices and is still a problem with a new router in place. 

I'll get back in touch as soon as I can today to follow things up with you, is there a good time for a phone call sometime before 8pm please?

Adam

[#5]

@Davegan have you got Private DNS enabled on the android devices by any chance ?

Settings>Network & Internet>Advanced>Private DNS

[#6]

Adam is in later and I will get him to pick this up for you

[#7]

Thx W, private DNS on my samsung s10 was set to automatic, I've now set it to off to see if page loading speed improves.
D

[#8]

Cheers for taking my call just now, as agreed I'll call back on Thursday to see if the changes you made have resolved the issue. - Adam

[#9]

Thanks a lot for taking my call just now and for your understanding. As mentioned this is now something Samsung would need to support you with.